Shipping and Returns


We aim to send your order within two working days of receipt. Sometimes with public holidays, weekends, extremely busy times or weather events, it may result in an extended delivery time for your shipment getting to your door.  In these circumstances, we will always endeavour to communicate with you about the delay and resolve any issues.

Orders received over a weekend or a public holiday will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. 

All orders are sent with a reputable national New Zealand courier company and will require a signature as proof of delivery to you to help protect your purchase. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on our Shopping Checkout Form.  

Some tips…
– Please provide your physical address for shipping as we cannot deliver to a PO Box.
– In general, and as we are in a rural location ourselves – the delivery to your door will take 3 working days from dispatch to a North Island address and 3-5 working days for South Island addresses.
– It goes without saying in most cases – but weekends, public holidays, adverse weather events and infrastructure complications can sometimes cause additional delays and we will always endeavour to be in touch with you should something come up.
– Some addresses may have delivery restrictions that are beyond our control and may mean that the delivery time conditions are not able to be met. In these situations, we will do our best to get your parcel through to you via other standard delivery channels or we will work with you to come to a solution.
– Orders will be automatically dispatched to the address you provide us at checkout, so please double-check that it is the correct shipping address. Once your order has left us and been dispatched we cannot change the shipping address. 

Rural deliveries

Deliveries to New Zealand rural delivery addresses can take one to two days longer as rural deliveries are handled by a third party.
Due to this – parcels to rural locations may be left without signature or proof of delivery.
For lost or stolen parcels that have not been delivered to rural addresses, we will do our best to work with you towards a mutually acceptable outcome in the unexpected situation where an order does go missing, but it is difficult for us to accept 100% responsibility.

International Orders

Unfortunately, we are not able to ship internationally at this time. 

Domestic delivery charges

– For orders under $200 a postage charge will apply. Orders over $200 will receive free postage.

– If your order contains a dangerous goods item, a $10.00 dangerous goods delivery surcharge will need to be passed on from our courier provider. This charge will still be applied even if the freight free spend threshold is reached.   

– Orders over $200 with free postage applied will be sent freight-free Nationwide. However – as above, if a dangerous goods item is within that order, a dangerous goods delivery surcharge will still be applied even if the freight free spend threshold is reached. 


We aim for the stars and want your experience to be the absolute best. We expect that you will be completely satisfied with the goods and services you receive from the Coach House Garden Rooms.
However, in an unlikely event that a product does not meet your expectations – please contact us immediately so we can arrange a solution for you.

We have made a considerable effort to accurately and fully describe the products we sell. In the event that goods are demonstrably not true to the description or they are faulty – we will accept the goods for return and will refund your money without any hesitation.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. In saying that – we will endeavour to reach a solution for you. In such situations – and at our discretion, we may replace any goods accepted for credit or we may refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as you instruct us in the order shopping cart form. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues straight away with the courier or handler.

When you receive your parcel – please check it carefully for any damage before opening it. Once delivered and by signing for the delivery with the courier driver -you are formally accepting the goods in the condition in which they are being received

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact us to make a return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.